I was getting some new tyres fitted the other day and the garage owner was complaining his accountant never called him and service standards seem to have fallen
When I asked who they were I was surprised to hear the were a big name firm – Tenon! Tenon are a good reputable firm but in my opinion they are too big for him and not geared up to serve the smaller client. The result? I walked out with four new tyres and one new client!
So next time you are waiting for a call back from your accountant ask yourself the question “Are they too big for me?” And then speak to an accountant who suits your business size and really does care!